Refund Policy

Our promise

We want you to feel confident before you pay. Social growth has a bad reputation because too many panels disappear after checkout. We publish clear rules, honor refills automatically, and answer support around the clock. This Refund Policy explains exactly when you can expect a refund and when refills apply instead.

Money-back guarantee

If an order has not started within 24 hours of payment (72 hours for YouTube services), you may cancel for a full refund. Email support@therealfollowers.com with your order number or use live chat. No lengthy forms required.

“Started” means the first delivered units are visible on your public profile or post, not merely a queue confirmation email.

Partial delivery

If an order stalls before completion and our team cannot restart it within 48 hours, you may choose either:

• A pro-rata refund of the undelivered portion, calculated on the VAT-inclusive price you paid, or
• A re-run of the remaining quantity at no extra charge.

The proportion delivered is the proportion charged; the proportion missing is the proportion refunded.

Refill-first policy

Count drops within 30 days of completed delivery are handled by automatic refills, not refunds. Our system compares your delivered count against your order and tops up any gap without you opening a ticket. That is how we keep the guarantee sustainable on every package.

If you believe a refill did not run correctly, contact support with your order number and a public screenshot of the current count. We will investigate and top up manually if our system missed a eligible drop.

Digital services and withdrawal rights

Delivery of a digital service begins shortly after payment. Where your local law grants a cooling-off or withdrawal right, it applies in full until delivery begins. Our money-back guarantee above gives you a cancellation window that is at least as generous for orders that never start.

Once delivery has started, refunds follow the sections above. Nothing here limits rights that your local law does not allow to be limited.

When refunds do not apply

We generally cannot refund when:

• The order was delivered as described and the 30-day refill window has passed.
• The account was made private, renamed, restricted, or deleted during delivery.
• The target post or video was deleted during delivery.
• The order was placed on an account you were not authorized to promote.
• A drop occurred after the 30-day refill protection period ended.
• You violated our Terms of Service or acceptable-use rules.

Chargebacks

Please contact us before opening a dispute with your bank. A refund from our team is almost always faster than a chargeback investigation. Chargebacks filed on orders that were delivered as described may lead to suspension of future orders while the dispute is reviewed.

How to claim a refund

Email support@therealfollowers.com with your order number and a short description, or use live chat from the contact page. Approved refunds return to the original payment method within 5 to 10 business days, depending on your bank. We confirm every refund by email when it is issued.

Questions

If you are unsure which section applies to your order, write to us anyway. We would rather clarify once than leave you guessing.