Support
Talk to a human, any hour
No ticket black holes. Our support team sits with the delivery engineers, so answers come with fixes attached.
Live chat
Fastest for order issues. Online 24/7, median first reply under 5 minutes.
24/7 · avg. 4 min
Email support
Best for refill requests, billing questions and anything with screenshots.
Replies within 2 hours
Refills and refunds
Drops within 30 days are refilled automatically. Not happy? The policy is short and generous.
30-day guarantee
Before you write in
The answers people usually need
What should I include in the first message?
Send the public @username or video URL, the order ID if you have one, and what you already tried. Delivery engineers can act on a public handle. They cannot act on a password, and we will never ask for one.
How fast is live chat versus email?
Live chat is fastest for an order that is in flight: pause, resume, or pacing. Email is better when you need to attach a screenshot of analytics or a billing receipt. Median first reply on chat is under five minutes, around the clock.
Do refills need a ticket?
Qualifying drops inside 30 days refill automatically. Write in only if the count did not recover, if the profile went private during delivery, or if you want a pacing change before the next drip lands.
Which address is official?
Use support@therealfollowers.com. Domain-matched mail is the channel we staff. Anonymous forms on other domains are not us. Prices on the store are VAT inclusive; a support reply will not add tax on top of a displayed package price.